Terms and Conditions

1. Important Information


Puddleduck Vineyard uses Payrix electronic payment service. This allows you to securely process your payments by credit or charge card by our website.

All approvals on your card are obtained from your credit card provider in real time.


We do not store your credit card details upon the completion of the credit card transaction. If you're uncomfortable using your credit card online, we also accept payment by cheque (drawn on Australian banks only) or money order in Australian dollars.

We use our best efforts to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.



Puddleduck Vineyard uses Australia Post and Fastway to deliver wine orders within Australia. This service requires a signature upon delivery for security purposes.

Delivery can take 5 - 7 working days from when the parcel is sent, but this time frame can be shorter depending on the overall pressure on the delivery network at that particular time, and how close you are to the major cities.

If you have any queries about delivery of your wine please contact our friendly staff on (03) 6260 2301.



Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in despatching your order we will contact you immediately to advise you of the reason for the delay. You may cancel such an order at any time prior to processing.



   - Prices, products and offers include GST

   - All prices are correct at the time of online publication. Prices are subject to change without notice. • Online pricing may differ from prices available at the Cellar Door and individual wine stockists

   - All items are promoted in good faith to be available at the time of ordering.

   - Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable.

   - We reserve the right to correct any printing errors.



Puddleduck Vineyard accepts returns from customers under the following conditions.

1. Customers must contact us within 7 days of delivery.

2. The product must be in good condition and packed in the original carton.

3. Upon the receipt and validation of returned goods to us we will issue a refund of credit.

4. See our Terms and Conditions.


2. Terms & Conditions


This website is owned and operated by Puddleduck Vineyard Pty Ltd and will be referred to as "We", "our" and "us" in this Terms of Use policy. By using this site, you agree to our Terms of Use Policy.

You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your personal information, please read our privacy policy below.

You must be 18 years of age or over to order any wine from this site. Goods must be signed for on delivery by a person 18 years of age or over. Should no-one be available at the shipping address able to fulfil this requirement, the wine will be taken back to the nearest Post Office or Fastway depot and made available for a pick-up. A notification of this will be left in your letterbox. Once again, pick-up must be made by a person 18 years of age or over.

Unless otherwise specified, the materials published on our website are presented solely for your private, personal and non-commercial use. We have used our reasonable endeavours to ensure that our website complies with Australian law, however, we make no representations that the materials on our website are appropriate or available for use in locations outside of Australia.

We make no warranties (express or implied) that making the Products available in any particular jurisdiction outside of Australia is permitted under any applicable non-Australian laws or regulations. Accordingly, if making the Products or any part thereof available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside of Australia, you must satisfy yourself that you are lawfully able to purchase the Products. We accept no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside of Australia or who are nominees of or trustees for citizens, residents or nationals of other countries.


The contents of our website are protected by international copyright laws and other intellectual property rights. We, or other third-party licensees, are the owner of these rights. All product and company names and logos mentioned on our website are the trademarks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of using it as an information resource for our vineyard services. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including, but not limited to, text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so; for example in order to complete any test or questionnaire.